Items may be returned within 7 days of delivery if they meet the following conditions:
Item is unused and in its original condition
Item is in its original packaging with all tags attached
Item is not damaged by the customer
Proof of purchase (order confirmation or receipt) is provided
2. Non-Returnable Items
The following items cannot be returned:
Perishable goods (food, flowers, etc.)
Personal care items (cosmetics, hygiene products)
Intimate apparel and swimwear
Customized or personalized items
Items marked as "Final Sale" or "Non-Returnable"
Gift cards and vouchers
Downloadable software or digital products
3. How to Initiate a Return
To start a return, follow these steps:
Log in to your Kee-Ra account
Go to "My Orders" and select the order containing the item
Click "Request Return" and select the item(s) to return
Choose your reason for return
Select your preferred refund method
Print the return label (if provided) or note the return address
Pack the item securely and ship it back
4. Refund Process
Once we receive your returned item:
We will inspect the item within 2-3 business days
If approved, refund will be processed within 5-7 business days
Refunds will be credited to your original payment method
You will receive an email confirmation once the refund is processed
5. Refund Options
Original Payment Method
Refund to the card or payment method used for the purchase (5-7 business days)
Store Credit
Instant store credit to use on future purchases
6. Exchanges
We currently do not offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately:
Report within 48 hours of delivery
Provide photos of the damaged item and packaging
We will arrange for a replacement or full refund
Return shipping will be covered by Kee-Ra
8. Return Shipping
Return shipping costs:
Defective/Wrong Items: Free return shipping
Change of Mind: Customer pays return shipping
Within Delivery Zones: Free pickup may be available
9. Contact Us
For any questions about returns or refunds, please contact our customer service team: